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COOPERATOR.COM THE COOPERATOR — APRIL 2020 3 TABLE OF CONTENTS Yale Robbins Publisher Henry Robbins Executive Vice President Joanna DiPaola Associate Publisher Hannah Fons Senior Editor Darcey Gerstein Associate Editor Pat Gale Associate Editor Shirly Korchak Art Director Anne Anastasi Production Manager Victor Marcos Traffic Coordinator Alan J. Sidransky Staff Writer Rick Levin Director of Sales The Cooperator is published monthly by Yale Robbins Publications, LLC, 205 Lexington Ave., New York, NY 10016, (212) 683-5700. President: Yale Robbins, Executive Vice President: Henry Robbins. Subscriptions are available free by request to co-op and condo board members and homeowner associations. POSTMASTER: Send address changes to The Cooperator, 205 Lexington Ave., New York, NY 10016. ©Yale Robbins Publications, LLC 2020. All rights reserved. Application to mail Periodicals postage rates is pending at New York NY. FREE Subscriptions for Board Members, Property Managers and Real Estate Decision Makers. To Subscribe, please visit us at: cooperator.com/subscribe M anaging hrough The oronavirus risis T C C . . . . . . . . . . . . . . . . . . . 1 On March 11, 2020, the World Health Organization (WHO) declared the coronavirus outbreak a global pandemic. Here in the US, the Centers for Disease Control (CDC) has detailed recommenda- tions for individual preparation and response to the outbreak of COVID-19, the disease caused by the novel coronavirus. v ulnerable esidenTs r . . . . . . . . . . 1 Multifamily residential buildings provide both privacy and community. Privacy, because a recluse in New York City can have almost anything delivered to his door and thus never have to leave the sanc- tuary of his apartment; and community, because a single retiree in an active adult community in Palm need for so much as a screwdriver. Beach can enjoy the company of his or her peers, as well as the benefits of supportive services and social activities. r elaTionships on The oard b . . . . . . . . . . 1 The motivation for volunteering to be an uncompensated (and sometimes underappreciated) co-op or condo board member is usually a sense of civic duty combined with the desire to protect one’s own investment and quality of life. M anaging eliveries d . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 While there are strong arguments to be made about the less-than-great impact the internet has had on our lives and the world, few would disagree that it’s made a lot of things a whole lot more acces- sible to a lot more people. W hen nTerior enovaTions eCoMe xTerior ssues i r b e i . . . . . . . . . . . 10 The proliferation of new luxury condos in New York and other dense metropolitan areas has upped the ante on amenities and in-house services that buyers have come to expect, including high-end finishes and modern conveniences ready for immediate move-ins and years of enjoyment without the s Taff afeTy s 101. . . . . . . . . . . 12 With few exceptions, most multifamily buildings or communities have at least one or two staff mem- bers (and sometimes many more) who maintain the safety, security, cleanliness, mechanical operations, and day-to-day functions that residents and visitors rely on. Covid Q&a . . . . . . . . . . . . . 4 Q uesTions & a nsWers . . . . . . . . . 5 f roM The W . . . . . . . . . . . 6 s eb erviCe ireCTory d . . . . . . . . . 18 A Message From Our Publisher.... Dear Readers, As the world navigates the new reality of the rapidly shifting COVID-19 pandemic, we are resolved to continue bringing you useful, relevant news and information for yourselves and your communities. For now, this means shifting our editorial focus to how the crisis is affecting our readership—whether that be safety and legal considerations for property managers and boards, alternative products and services for buildings, changing legislation and developments in government, or advice and ideas for residents and owners in co-ops, condos, and HOAs across the country. As localities increasingly recommend or require people to remain in their homes as much as possible for the duration of the pandemic, the implications for multifamily communities are constantly evolving. The adjustments that buildings and communities make will have a profound impact on slowing the spread of the virus and keeping populations safe and healthy. Yale Robbins Publications will endeavor to be a part of that process, delivering timely and proactive guidance on our website and in our newspapers, and eventually bringing industry players back together at our future Expos. We all wish you, your families, and your communities safety, health, and cooperation as we face this disconcerting time together. Sincerely, Yale Robbins Publisher